Shipping policy
Last Updated: June 2026
Thank you for shopping with EL Nail Systems. We aim to dispatch all orders as quickly and efficiently as possible.
Processing Times
All orders are processed within 1–3 working days (Monday to Friday, excluding bank holidays).
During busy periods, product launches, promotions, or sales events, processing times may be slightly longer. We appreciate your patience and will always do our best to get your order dispatched as quickly as possible.
UK Shipping
We offer tracked delivery services throughout the United Kingdom.
Estimated delivery times after dispatch: 1 - 2 working days
Delivery timeframes are estimates and are not guaranteed.
International Shipping
We ship to selected international destinations.
Delivery times vary depending on the destination country and customs processing times. International customers are responsible for any customs duties, taxes, or import charges that may apply.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where applicable).
Incorrect Addresses
Please ensure your shipping address is entered correctly at checkout.
We cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information provided by the customer.
Lost or Delayed Parcels
If your parcel has not arrived within the expected timeframe, please contact us at:
We will work with the courier to investigate the issue and help resolve it as quickly as possible.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the damaged item(s) and packaging.
We will review the issue and arrange a suitable resolution where appropriate.
Order Changes & Cancellations
If you need to make changes to your order, please contact us as soon as possible. Once an order has been dispatched, we may be unable to make amendments or cancel it.
Contact Us
For any shipping-related queries, please contact:
EL Nail Systems
Email: elnailsystems@gmail.com
Website: www.elnailsystems.com
Please note: Delivery estimates are provided by the courier and may occasionally be affected by factors outside our control, including weather conditions, postal disruptions, and peak seasonal demand.